Our branch lobbies are now open!                                Our branch lobbies are now open!                                Our branch lobbies are now open!                    Our branch lobbies are now open!  

COVID-19 Coronavirus Information

Green Hills Background Image

The safety and well-being of our customers, employees and communities is of highest importance at City National Bank, and we are closely monitoring the evolving information related to the COVID-19 Coronavirus pandemic from national and state government authorities, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Trade your coins for cash

As you may have heard, the COVID-19 pandemic has contributed to a coin shortage across the country. With many businesses closed or operating at a limited capacity, consumers are not spending change as they normally would, causing a shortage of change available for circulation. To help free up more coins, we’re happy to offer a monetary bonus for exchanging your change for cash.

Bring in your coins and trade them for cash, and we’ll happily add a 1% bonus to your total! Plus, our coin counting machines make your transaction quick and easy.

Find your branch’s contact information on our Locations page.

Please check to be sure that all coins are U.S. currency. This limited-time offer is available to individual City customers and non-customers; businesses are excluded.

Visit any of the branches listed below to cash in at a coin counting machine, or stop by any City branch to bring in your change. If you bring your change to a coin counting machine, it does not need to be wrapped. If you bring your change to a branch without a coin counting machine, please wrap it. 

West Virginia
Beckley - Park Avenue 
Berkeley Springs 
Charles Town
Huntington - 20th Street 
Kanawha City
Martinsburg - King Street, Raleigh Street and Edwin Miller
North Lewisburg
Point Pleasant
Saint Albans
South Charleston
Teays Valley 

Ashland Main
Lexington - East Main Street, Palomar and Tates Creek 
Paintsville - Mayo and Suburban

Staunton - Richmond Road



Economic impact payment information

The IRS has distributed the majority of economic impact (stimulus) checks. If you have not received yours, please visit the IRS website to check the status.

Financial relief measures

The following financial relief measures have been announced to assist those facing financial hardship due to the coronavirus pandemic.

Unlimited savings withdrawals and transfers
In accordance with guidelines provided by the Federal Reserve, City has suspended fees on withdrawals and transfers in excess of the typical monthly limit for both savings and money market accounts.

Retirement account rule changes
The Coronavirus Aid, Relief, and Economic Security (CARES) Act allows retirement account owners to take withdrawals for emergency costs related to the coronavirus pandemic and partially delay the tax consequences. Here’s how:

  • Retirement account participants can withdraw up to $100,000 for coronavirus expenses.
    Retirement savers who have been negatively impacted by the coronavirus crisis can now withdraw up to $100,000 from a 401(k), IRA or similar type of retirement account until Dec. 31, 2020, without being charged the usual 10% early withdrawal penalty. Those who are diagnosed with COVID-19 by a test approved by the Centers for Disease Control and Prevention or who have a spouse or dependent who tests positive for the coronavirus can take emergency retirement account withdrawals. Those who experience adverse financial consequences as a result of being quarantined, furloughed, laid off, reduced work hours or being unable to work because of a lack of child care due to the coronavirus pandemic are also eligible for the emergency withdrawals.

    Participants still will be required to pay income tax on withdrawals from traditional retirement accounts.

  • The income tax due on a retirement account withdrawal can be paid over three years.
    Income tax will be charged on emergency retirement account withdrawals from tax-deferred accounts. However, the CARES Act allows IRA holders to spread the income tax bill over a three-year period, beginning in the year the distribution is taken.

  • Savers have three years to put withdrawn funds back in a retirement account.
    Retirement accounts are subject to annual contribution limits, which can make it difficult to rebuild a retirement account balance after early withdrawals have been completed. However, those who take coronavirus emergency withdrawals can put the money back in a retirement account at any time during the three years after the distribution.

  • Retirees can delay taking required minimum distributions from retirement accounts in 2020.
    In 2020, the Secure Act increased the Required Minimum Distribution (RMD) age from 70 ½ to age 72, for persons born on or after July 1, 1949. 
    As part of the CARE package, retirees age 72 and older who don't need to withdraw money from their retirement account can skip their 2020 minimum distribution requirement.

Additionally, for tax years beginning after 2019, the Secure Act repealed the age restriction on contributions to traditional IRAs.  There is now no age limit for contributions, if the IRA holder is earning compensation (taxable income).

Branch availability and drive-thru access

City is open for business! All of our branch lobbies are open and welcoming walk-ins based on branch capacity. We have added a few precautions to keep everyone safe, including a requirement that all customers entering our branches wear a face mask. Our employees are wearing masks as well and we are happy to provide customers a disposable mask if needed. 

Branches have enhanced cleaning and sanitizing practices including the availability of hand sanitizer. Protective shields have been installed throughout the branches to facilitate safe interaction. Floor markers and signage are posted throughout the branches to assist with CDC-recommended safe distancing.

Try our digital banking channels

For your convenience and safety, we encourage the use of City’s digital banking channels, including online banking, mobile banking, telephone banking, Automated Teller Machines (ATMs), Interactive Teller Machines (ITMs) where available, direct deposit and online applications. For assistance, or to learn more about these services, please click any of the links above or call our Customer Care Center at 888-816-8064.

We’re here to help

We understand that these challenging times can sometimes cause financial difficulties, and we’re here to offer assistance. 

Consumer and mortgage loan payment deferral program
If illness or workplace interruption related to COVID-19 impact your ability to make loan payments, we offer payment deferral options. Call 1-800-598-2489 to discuss your needs with a City associate. 

Assistance with Collections
If you have received a past-due notice for a loan payment or overdrawn account and would like to inquire about payment options, please call 1-800-598-2489.

Help for small business owners
The U.S. Small Business Administration has released a disaster relief assistance program for loan assistance. Additional information can be found at http://www.sba.gov/

Anything else?
Call your local branch to find out what your options may be.

Taking precautions

We take cleanliness and hygiene seriously all year round, but have recently ramped up efforts to help prevent the spread of germs. Our employees have been instructed to wash their hands frequently, use hand sanitizer in between hand washings and to stay home if they are not feeling well. We’re diligently following guidelines from the CDC and WHO on prevention, and strongly encourage customers to do the same.